Our “No-Pressure” Policy

Many funeral homes have subscribed to having an aggressive pre-arrangement program. These programs are designed to increase call volume and gain market share through the sale of pre-paid funeral plans and often feature consistent direct mail contact, telemarketers, and sales people who are commissioned. Many times the sales person will suggest easy ways to get…

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Do You Have a Funeral Representative?

In planning for one’s final affairs, people often appoint a Power of Attorney. Unfortunately, Power of Attorney ceases at death. This often leaves people who think they have the authority to act on someone’s behalf powerless. The State of Michigan has made it possible for individuals to appoint a “Personal Funeral Representative” to make decisions…

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What Does a Funeral Director Do?

The work of a funeral director is unknown to many. The things that are done visibly to many people are just the tip of the iceberg when it comes to the responsibilities of a funeral director. Of course, people see funeral directors meeting with families, conducting funerals, ushering, parking cars, handing out service folders, etc. …

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Caskets

A casket, by definition, is a box or chest designed to hold a precious object. There is a difference between a coffin and a casket. A coffin is tapered at the shoulder with a removable lid. A casket is rectangular in shape and has a hinged lid. Coffins are used widely in Europe. Caskets are made of a variety of materials.…

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Women in Funeral Service

Long before it was popular to have women in funeral service, Joldersma & Klein was a pioneer in this area of our profession.  The story of Anna Klein, licensed to practice mortuary science in 1917, is a case in point. Let her tell the story: “When my second daughter was 18 months old, my husband…

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Markers and Monuments

Cemetery markers and monuments not only signify the location of a grave, but also honor the person who has passed away. Some people refer to these as headstones. It is a little-known fact that we can help you in the selection of a headstone.   Many cemeteries have regulations around the types of headstones it allows. There…

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